{"id":1965,"date":"2025-04-29T07:30:35","date_gmt":"2025-04-29T05:30:35","guid":{"rendered":"https:\/\/carmepadreny.com\/termes-i-condicions\/"},"modified":"2026-09-28T18:55:40","modified_gmt":"2026-09-28T16:55:40","slug":"termes-i-condicions","status":"publish","type":"page","link":"https:\/\/carmepadreny.com\/ca\/termes-i-condicions\/","title":{"rendered":"Termes i condicions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1965\" class=\"elementor elementor-1965 elementor-735\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6da2746 e-con-full e-flex e-con e-parent\" data-id=\"6da2746\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:6.5,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t<div class=\"elementor-element elementor-element-ea0e8cc e-flex e-con-boxed e-con e-child\" data-id=\"ea0e8cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67314b5 elementor-widget elementor-widget-heading\" data-id=\"67314b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Termes i condicions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c8dcd2 e-flex e-con-boxed e-con e-parent\" data-id=\"5c8dcd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4493888 elementor-widget elementor-widget-text-editor\" data-id=\"4493888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"471\" data-end=\"755\">Les presents Condicions Generals regulen l&#8217;\u00fas del lloc web <strong data-start=\"536\" data-end=\"560\"><a class=\"\" href=\"https:\/\/carmepadreny.com\/\" target=\"_new\" rel=\"noopener\" data-start=\"538\" data-end=\"558\">carmepadreny.com<\/a><\/strong> (d&#8217;ara endavant, el \u00abLloc Web\u00bb), titularitat de <strong data-start=\"607\" data-end=\"629\">Natural Jovid, SLU<\/strong>, amb NRT: L-709748-H i registre de comer\u00e7: 924479Y. El <strong data-start=\"687\" data-end=\"717\">nom comercial utilitzat<\/strong> a la consulta \u00e9s <strong data-start=\"736\" data-end=\"754\">Salut i Natura<\/strong>. <\/p><p data-start=\"757\" data-end=\"1085\">L&#8217;\u00fas per part del client dels serveis oferts a trav\u00e9s del Lloc Web implica, en tot cas, l&#8217;<strong data-start=\"862\" data-end=\"897\">acceptaci\u00f3 plena i sense reserves<\/strong> de les presents Condicions Generals, segons la versi\u00f3 publicada en el moment de la contractaci\u00f3. Per aix\u00f2, es recomana que l&#8217;usuari les llegeixi atentament abans de reservar una cita. <\/p><p data-start=\"1087\" data-end=\"1261\">L&#8217;usuari declara ser major d&#8217;edat, tenir capacitat legal suficient per contractar i estar actuant en el seu propi nom o en representaci\u00f3 v\u00e0lida d&#8217;una persona jur\u00eddica.<\/p><p data-start=\"1263\" data-end=\"1477\"><strong data-start=\"1263\" data-end=\"1281\">Salut i Natura<\/strong> es reserva el dret a modificar en qualsevol moment i sense previ av\u00eds l&#8217;oferta de serveis, preus, pol\u00edtiques de cancel\u00b7laci\u00f3 o altres condicions, sense afectar les reserves ja confirmades.<\/p><h4><span style=\"color: inherit; font-size: 1.5em;\">\u00c0mbit del contracte<\/span><\/h4><p data-start=\"1509\" data-end=\"1783\">Les presents Condicions Generals s&#8217;apliquen a la contractaci\u00f3 de <strong data-start=\"1577\" data-end=\"1618\">serveis professionals de psicologia<\/strong> oferts per Salut i Natura a trav\u00e9s del Lloc Web, incloent les reserves en l\u00ednia i els pagaments anticipats corresponents a les sessions individuals o paquets.<\/p><h4><span style=\"color: inherit; font-size: 1.5em;\">Proc\u00e9s de reserva i pagament<\/span><\/h4><p data-start=\"1821\" data-end=\"1972\">L&#8217;usuari pot consultar els serveis oferts i seleccionar el que desitgi mitjan\u00e7ant el formulari de reserva. Per confirmar la cita ser\u00e0 necessari: <\/p><ul data-start=\"1974\" data-end=\"2143\"><li data-start=\"1974\" data-end=\"2014\"><p data-start=\"1976\" data-end=\"2014\">Seleccionar data i hora disponible.<\/p><\/li><li data-start=\"2015\" data-end=\"2063\"><p data-start=\"2017\" data-end=\"2063\">Omplir les dades personals i de contacte.<\/p><\/li><li data-start=\"2064\" data-end=\"2143\"><p data-start=\"2066\" data-end=\"2143\">Realitzar el pagament anticipat de la sessi\u00f3 a trav\u00e9s dels m\u00e8todes disponibles.<\/p><\/li><\/ul><p data-start=\"2145\" data-end=\"2299\">Un cop completat el pagament, el sistema enviar\u00e0 una confirmaci\u00f3 autom\u00e0tica per correu electr\u00f2nic. Aquesta confirmaci\u00f3 serveix com a comprovant de la reserva. <\/p><p data-start=\"2301\" data-end=\"2438\">En el cas de <strong data-start=\"2315\" data-end=\"2339\">paquets de sessions<\/strong>, l&#8217;usuari haur\u00e0 de revisar la validesa i condicions d&#8217;\u00fas indicades en l&#8217;oferta corresponent.<\/p><h4><span style=\"color: inherit; font-size: 1.5em;\">Preus i formes de pagament<\/span><\/h4><p data-start=\"2475\" data-end=\"2622\">Els preus mostrats al Lloc Web s\u00f3n <strong data-start=\"2517\" data-end=\"2528\">finals<\/strong> i inclouen els impostos aplicables segons la legislaci\u00f3 vigent al Principat d&#8217;Andorra.<\/p><p data-start=\"2624\" data-end=\"2654\"><strong data-start=\"2624\" data-end=\"2654\">M\u00e8todes de pagament acceptats:<\/strong><\/p><ul data-start=\"2656\" data-end=\"2760\"><li data-start=\"2656\" data-end=\"2707\"><p data-start=\"2658\" data-end=\"2707\">Targeta de d\u00e8bit o cr\u00e8dit (VISA, Mastercard).<\/p><\/li><li data-start=\"2708\" data-end=\"2718\"><p data-start=\"2710\" data-end=\"2718\">Bizum.<\/p><\/li><li data-start=\"2719\" data-end=\"2734\"><p data-start=\"2721\" data-end=\"2734\">Google Pay.<\/p><\/li><li data-start=\"2735\" data-end=\"2760\"><p data-start=\"2737\" data-end=\"2760\">Transfer\u00e8ncia banc\u00e0ria.<\/p><\/li><\/ul><p data-start=\"2762\" data-end=\"2929\">Les transaccions es realitzen mitjan\u00e7ant passarel\u00b7la de pagament segura amb tecnologia TLS (Transport Layer Security). Les dades de pagament no s&#8217;emmagatzemen als nostres servidors. <\/p><h4><span style=\"color: inherit; font-size: 1.5em;\">Dret de desistiment<\/span><\/h4><p data-start=\"2966\" data-end=\"3302\">D&#8217;acord amb la normativa vigent sobre serveis contractats a dist\u00e0ncia, el client t\u00e9 dret a <strong data-start=\"3070\" data-end=\"3095\">desistir del contracte<\/strong> sense necessitat de justificar la seva decisi\u00f3 en un termini de <strong data-start=\"3151\" data-end=\"3194\">14 dies naturals des de la contractaci\u00f3<\/strong> (\u00e9s a dir, des del pagament de la sessi\u00f3 o paquet), sempre que no hagi comen\u00e7at la prestaci\u00f3 del servei.<\/p><p data-start=\"3304\" data-end=\"3530\">Per exercir el dret de desistiment, el client haur\u00e0 de notificar-ho per escrit a trav\u00e9s del correu electr\u00f2nic: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3421\" data-end=\"3474\">hola@carmepadreny.com<\/a>, indicant les seves dades personals i el n\u00famero de reserva.<\/p><p data-start=\"3532\" data-end=\"3684\">Si la sessi\u00f3 s&#8217;ha prestat parcialment (per exemple, una sessi\u00f3 ja realitzada dins d&#8217;un paquet), es deduir\u00e0 l&#8217;import proporcional del reemborsament.<\/p><h4><span style=\"color: inherit; font-size: 1.5em;\">Canvis d&#8217;horari i cancel\u00b7lacions<\/span><\/h4><p data-start=\"250\" data-end=\"378\">El client pot reprogramar una cita fins a un m\u00e0xim de 3 vegades, notificant-ho amb almenys <strong data-start=\"343\" data-end=\"377\">24 hores h\u00e0bils d&#8217;antelaci\u00f3<\/strong>.<\/p><ul data-start=\"380\" data-end=\"702\"><li data-start=\"380\" data-end=\"495\"><p data-start=\"382\" data-end=\"495\">Si la reprogramaci\u00f3 o cancel\u00b7laci\u00f3 es notifica amb <strong data-start=\"433\" data-end=\"459\">24 hores h\u00e0bils o m\u00e9s<\/strong>, es gestionar\u00e0 sense cost addicional.<\/p><\/li><li data-start=\"496\" data-end=\"702\"><p data-start=\"498\" data-end=\"702\">Si la cancel\u00b7laci\u00f3 es realitza amb <strong data-start=\"531\" data-end=\"574\">menys de 24 hores h\u00e0bils d&#8217;antelaci\u00f3<\/strong>, es cobrar\u00e0 l&#8217;import \u00edntegre de la sessi\u00f3, excepte causes de for\u00e7a major justificades (malaltia, emerg\u00e8ncia personal, etc.).<\/p><\/li><\/ul><p data-start=\"704\" data-end=\"1008\">Per al c\u00f2mput d&#8217;aquest termini, s&#8217;ent\u00e9n per \u00abh\u00e0bils\u00bb els dies laborables al Principat d&#8217;Andorra, excloent caps de setmana i festius. Per exemple, per cancel\u00b7lar una cita programada un dilluns, s&#8217;haur\u00e0 de fer com a tard el <strong data-start=\"935\" data-end=\"965\">divendres laborable anterior<\/strong>, abans de l&#8217;hora acordada per a la sessi\u00f3. <\/p><p data-start=\"1010\" data-end=\"1123\">En cas d&#8217;abs\u00e8ncia sense previ av\u00eds, la sessi\u00f3 es considerar\u00e0 realitzada i no ser\u00e0 reemborsable ni reprogramable.<\/p><h4><span style=\"color: inherit; font-size: 1.5em; font-family: inherit;\">Durada de la sessi\u00f3 i puntualitat<\/span><\/h4><ul data-start=\"4273\" data-end=\"4609\"><li data-start=\"4273\" data-end=\"4406\"><p data-start=\"4275\" data-end=\"4406\">La durada est\u00e0ndard d&#8217;una sessi\u00f3 \u00e9s de <strong data-start=\"4316\" data-end=\"4330\">45 minuts<\/strong>, podent estendre&#8217;s a una hora si el professional ho considera necessari.<\/p><\/li><li data-start=\"4407\" data-end=\"4532\"><p data-start=\"4409\" data-end=\"4532\">El client haur\u00e0 de connectar-se o presentar-se a l&#8217;hora acordada. S&#8217;estableix un <strong data-start=\"4488\" data-end=\"4529\">temps m\u00e0xim d&#8217;espera de 20 minuts<\/strong>. <\/p><\/li><li data-start=\"4533\" data-end=\"4609\"><p data-start=\"4535\" data-end=\"4609\">Passat aquest temps, la sessi\u00f3 es donar\u00e0 per realitzada i no ser\u00e0 reemborsada.<\/p><\/li><\/ul><div><h4><span style=\"color: inherit; font-size: 1.5em; font-family: inherit;\">Condicions de les sessions en l\u00ednia i aspectes t\u00e8cnics<\/span><\/h4><ol data-start=\"337\" data-end=\"2712\"><li data-start=\"337\" data-end=\"668\"><p data-start=\"340\" data-end=\"668\"><strong data-start=\"340\" data-end=\"379\">Qualitat de la connexi\u00f3 i plataforma<\/strong><br data-start=\"379\" data-end=\"382\">Les sessions podran realitzar-se per videoconfer\u00e8ncia a trav\u00e9s de plataformes de tercers. Tot i que s&#8217;adopten mesures per assegurar un servei estable, Salut i Natura no pot garantir el funcionament general d&#8217;Internet ni la disponibilitat ininterrompuda d&#8217;aquestes plataformes. <\/p><\/li><li data-start=\"670\" data-end=\"1306\"><p data-start=\"673\" data-end=\"1306\"><strong data-start=\"673\" data-end=\"738\">Comunicaci\u00f3 m\u00ednima i reprogramaci\u00f3 per incid\u00e8ncies t\u00e8cniques<\/strong><br data-start=\"738\" data-end=\"741\">Si dins dels <strong data-start=\"761\" data-end=\"784\">primers 15 minuts<\/strong> no fos possible mantenir una <strong data-start=\"815\" data-end=\"867\">comunicaci\u00f3 m\u00ednima (almenys \u00e0udio intel\u00b7ligible)<\/strong> per incid\u00e8ncies <strong data-start=\"884\" data-end=\"912\">no imputables al client<\/strong>, la cita es <strong data-start=\"925\" data-end=\"951\">reprogramar\u00e0 sense cost<\/strong> o, a elecci\u00f3 del client, es <strong data-start=\"982\" data-end=\"997\">reemborsar\u00e0<\/strong> l&#8217;import de la sessi\u00f3.<br data-start=\"1022\" data-end=\"1025\">Si la incid\u00e8ncia \u00e9s <strong data-start=\"1048\" data-end=\"1072\">imputable al client<\/strong> (dispositiu sense bateria, falta de connexi\u00f3, abs\u00e8ncia de permisos de c\u00e0mera\/micr\u00f2fon, etc.), s&#8217;oferir\u00e0 <strong data-start=\"1179\" data-end=\"1215\">una (1) reprogramaci\u00f3 sense cost<\/strong>. En cas de repetir-se la incid\u00e8ncia, s&#8217;aplicar\u00e0 la <strong data-start=\"1268\" data-end=\"1297\">pol\u00edtica de cancel\u00b7lacions<\/strong> general. <\/p><\/li><li data-start=\"1308\" data-end=\"1637\"><p data-start=\"1311\" data-end=\"1637\"><strong data-start=\"1311\" data-end=\"1340\">Pla alternatiu (backup)<\/strong><br data-start=\"1340\" data-end=\"1343\">El client es compromet a facilitar un <strong data-start=\"1386\" data-end=\"1410\">tel\u00e8fon de contacte<\/strong> en reservar. Si durant la videotrucada la qualitat fos insuficient, es podr\u00e0 <strong data-start=\"1491\" data-end=\"1527\">continuar per trucada telef\u00f2nica<\/strong> (sempre que el professional ho consideri cl\u00ednicament adequat) o <strong data-start=\"1594\" data-end=\"1609\">reprogramar<\/strong> conforme al punt anterior. <\/p><\/li><li data-start=\"1639\" data-end=\"1907\"><p data-start=\"1642\" data-end=\"1907\"><strong data-start=\"1642\" data-end=\"1677\">Requisits t\u00e8cnics del client<\/strong><br data-start=\"1677\" data-end=\"1680\">El client ha de disposar d&#8217;un <strong data-start=\"1714\" data-end=\"1740\">dispositiu compatible<\/strong>, <strong data-start=\"1742\" data-end=\"1773\">connexi\u00f3 a Internet estable<\/strong>, i un <strong data-start=\"1780\" data-end=\"1812\">espai privat i silenci\u00f3s<\/strong> que garanteixi la confidencialitat. Es recomana <strong data-start=\"1862\" data-end=\"1891\">provar c\u00e0mera i micr\u00f2fon<\/strong> amb antelaci\u00f3. <\/p><\/li><li data-start=\"1909\" data-end=\"2258\"><p data-start=\"1912\" data-end=\"2258\"><strong data-start=\"1912\" data-end=\"1944\">Confidencialitat i seguretat<\/strong><br data-start=\"1944\" data-end=\"1947\">Salut i Natura aplica mesures t\u00e8cniques i organitzatives per protegir les dades personals conforme al <strong data-start=\"2052\" data-end=\"2060\">RGPD<\/strong> i a la <strong data-start=\"2068\" data-end=\"2076\">LQPD<\/strong>. La sessi\u00f3 no ser\u00e0 <strong data-start=\"2096\" data-end=\"2107\">gravada<\/strong> excepte <strong data-start=\"2114\" data-end=\"2162\">consentiment previ, expr\u00e9s i per escrit<\/strong>. El client es compromet a <strong data-start=\"2191\" data-end=\"2216\">no gravar ni difondre<\/strong> continguts de la sessi\u00f3 sense autoritzaci\u00f3.  <\/p><\/li><li data-start=\"2260\" data-end=\"2489\"><p data-start=\"2263\" data-end=\"2489\"><strong data-start=\"2263\" data-end=\"2293\">Limitacions i emerg\u00e8ncies<\/strong><br data-start=\"2293\" data-end=\"2296\">Les sessions en l\u00ednia <strong data-start=\"2319\" data-end=\"2354\">no s\u00f3n un servei d&#8217;urg\u00e8ncies<\/strong>. En cas de <strong data-start=\"2367\" data-end=\"2396\">risc greu o emerg\u00e8ncia<\/strong>, contacteu amb els serveis d&#8217;emerg\u00e8ncia (<strong data-start=\"2440\" data-end=\"2447\">112<\/strong>) o acudiu al centre sanitari m\u00e9s proper. <\/p><\/li><li data-start=\"2491\" data-end=\"2712\"><p data-start=\"2494\" data-end=\"2712\"><strong data-start=\"2494\" data-end=\"2508\">Acceptaci\u00f3<\/strong><br data-start=\"2508\" data-end=\"2511\">La sol\u00b7licitud de sessi\u00f3 en l\u00ednia <strong data-start=\"2544\" data-end=\"2569\">implica l&#8217;acceptaci\u00f3<\/strong> d&#8217;aquestes condicions, de la <strong data-start=\"2598\" data-end=\"2624\">Pol\u00edtica de Privacitat<\/strong> i del <strong data-start=\"2631\" data-end=\"2659\">consentiment informat<\/strong> aplicable a la intervenci\u00f3 psicol\u00f2gica a dist\u00e0ncia.<\/p><\/li><\/ol><\/div><h4><span style=\"color: inherit; font-size: 1.5em;\">Seguretat en el tractament de dades<\/span><\/h4><p data-start=\"4658\" data-end=\"4900\">Salut i Natura implementa mesures t\u00e8cniques i organitzatives adequades per protegir les dades personals dels seus clients, en compliment amb el Reglament General de Protecci\u00f3 de Dades (RGPD) i la Llei andorrana de protecci\u00f3 de dades (LQPD).<\/p><p data-start=\"4902\" data-end=\"5000\">Les dades de pagament s\u00f3n gestionades per plataformes externes i no s&#8217;emmagatzemen als nostres sistemes.<\/p><h4><span style=\"color: inherit; font-size: 1.5em;\">Resoluci\u00f3 de conflictes i jurisdicci\u00f3<\/span><\/h4><p data-start=\"5052\" data-end=\"5292\">Abans de rec\u00f3rrer a la via judicial, el client podr\u00e0 presentar una reclamaci\u00f3 a trav\u00e9s del correu electr\u00f2nic d&#8217;atenci\u00f3 al client. Salut i Natura es compromet a intentar resoldre la incid\u00e8ncia de manera amistosa en un termini raonable. <\/p><p data-start=\"5294\" data-end=\"5542\">En cas de no arribar a un acord, les parts acorden sotmetre&#8217;s a la <strong data-start=\"5366\" data-end=\"5417\">legislaci\u00f3 vigent al Principat d&#8217;Andorra<\/strong> i a la <strong data-start=\"5425\" data-end=\"5496\">jurisdicci\u00f3 dels tribunals ordinaris del Principat d&#8217;Andorra<\/strong>, amb ren\u00fancia expressa a qualsevol altre fur.<\/p><p data-start=\"5294\" data-end=\"5542\"> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Termes i condicions Les presents Condicions Generals regulen l&#8217;\u00fas del lloc web carmepadreny.com (d&#8217;ara endavant, el \u00abLloc Web\u00bb), titularitat de Natural Jovid, SLU, amb NRT: L-709748-H i registre de comer\u00e7: 924479Y. El nom comercial utilitzat a la consulta \u00e9s Salut i Natura. L&#8217;\u00fas per part del client dels serveis oferts a trav\u00e9s del Lloc Web [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1965","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/carmepadreny.com\/ca\/wp-json\/wp\/v2\/pages\/1965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carmepadreny.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carmepadreny.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carmepadreny.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carmepadreny.com\/ca\/wp-json\/wp\/v2\/comments?post=1965"}],"version-history":[{"count":4,"href":"https:\/\/carmepadreny.com\/ca\/wp-json\/wp\/v2\/pages\/1965\/revisions"}],"predecessor-version":[{"id":2374,"href":"https:\/\/carmepadreny.com\/ca\/wp-json\/wp\/v2\/pages\/1965\/revisions\/2374"}],"wp:attachment":[{"href":"https:\/\/carmepadreny.com\/ca\/wp-json\/wp\/v2\/media?parent=1965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}